BPO interview questions answers | Domestic call center jobs | Domestic Call center jobs interviews question answers
Business Process Outsourcing, BPO, is one of the most lucrative lines of business today. Business process outsourcing basically means an organization that accepts various processes from other companies and organizations. The processes can be varied, and a single BPO can provide services to organizations in completely different lines of business.
For example, a BPO can provide services to a law firm as well as a manufacturing unit, or even an advertising agency or website. Of course, the types of processes that a BPO handles are defined according to the experience and talents of the BPO personnel.
Therefore, an interview for a BPO employee and the related questions and answers are quite complicated.
Tell me something about yourself?
Beware, about 80% of all interviews begin with this “innocent” question.
You need to include atleast five things:-
1. Name.
2. Place.
3. Qualification(Highest qualification).
4.Hobbies and interest.
5.Personality Traits.
Start with the present and tell why you are well qualified for the position. Remember that the key to all successful interviewing is to match your qualifications to what the interviewer is looking for. Always use formal words while giving answer.
What are your greatest Strength?
You know that your key strategy is to first uncover your interviewer’s greatest wants and needs before you answer questions. And from Question 1, you know how to do this.
You should, have this list of your greatest strengths and corresponding examples from your achievements so well committed to memory that you can recite them cold after being shaken awake at 2:30AM.
Intelligence…management “savvy”. Honesty…integrity…a decent human being. Good fit with corporate culture…someone to feel comfortable with…a team player who meshes well with interviewer’s team.Likability…positive attitude…sense of humor.Good communication skills.Dedication…willingness to walk the extra mile to achieve excellence.Definiteness of purpose…clear goals.Enthusiasm…high level of motivation.Confident…healthy…a leader.
What are your greatest weakness?
Beware – this is an eliminator question, designed to shorten the candidate list. Any admission of a weakness or fault will earn you an “A” for honesty, but an “F” for the interview.Disguise a strength as a weakness. I sometimes push my people too hard.I like to work with a sense of urgency and everyone is not always on the same wavelength.”Drawback:This strategy is better than admitting a flaw, but it’s so widely used, it is transparent to any experienced interviewer.
Why should I hire you?
TRAPS:
Believe it or not, this is a killer question because so many candidates are unprepared for it.If you stammer or adlib you’ve blown it.
BEST ANSWER:
By now you can see how critical it is to apply the overall strategy of uncovering the employer’s needs before you answer questions.If you know the employer’s greatest needs and desires, this question will give you a big leg up over other candidates because you will give him better reasons for hiring you than anyone else is likely to…reasons tied directly to his needs.Whether your interviewer asks you this question explicitly or not, this is the most important question of your interview because he must answer this question favorably in is own mind before you will be hired.
The BPO that you wish to work for?
These questions basically depend on the type of business that the BPO caters to. Before going for a BPO interview, make sure that you have decided which BPO you wish to work for – whether it is voice oriented or non voice oriented.
Where have you worked before?
Seriously speaking, working in a BPO is quite different from working in a company. In a company, everyone is working on the same product, assignment and process, while in a BPO the person next to you would be working on a different process. Many people working in a company take a long time to adapt to the working cultures of the company and working for a BPO.
What is a BPO?
This question basically checks the awareness of the individual, and also tries to find out whether the person has really done any kind of homework before applying for the job and appearing for the interview. BPO stands for Business Process Outsourcing, which basically means the outsourcing of various business processes.
What is a Call Center?
There is a general misconception that call centers are BPO's and BPO's are call centers. This misconception exists because call centers maybe one of the very first processes in a company that were openly outsourced. A call center is basically a company, organization or institution that handles the service center, or sales center of any company. The call center will either handle the sales or the service of a company.
Refer to the articles – Call Center Interview and Help Desk Interview Questions at the Customer service job interview tips category
What are an inbound call center and an outbound call center? What is the difference between the two?
There is a very logical difference between inbound and outbound call centers. An inbound call center will only allow a call to be made to the call center while an outbound call center will allow the call to go out of the office. Inbound call centers are basically call centers that handle companies’ service departments, while outbound call centers handle the call center’s sales service.
Business Process Outsourcing, BPO, is one of the most lucrative lines of business today. Business process outsourcing basically means an organization that accepts various processes from other companies and organizations. The processes can be varied, and a single BPO can provide services to organizations in completely different lines of business.
For example, a BPO can provide services to a law firm as well as a manufacturing unit, or even an advertising agency or website. Of course, the types of processes that a BPO handles are defined according to the experience and talents of the BPO personnel.
Therefore, an interview for a BPO employee and the related questions and answers are quite complicated.
Tell me something about yourself?
Beware, about 80% of all interviews begin with this “innocent” question.
You need to include atleast five things:-
1. Name.
2. Place.
3. Qualification(Highest qualification).
4.Hobbies and interest.
5.Personality Traits.
Start with the present and tell why you are well qualified for the position. Remember that the key to all successful interviewing is to match your qualifications to what the interviewer is looking for. Always use formal words while giving answer.
What are your greatest Strength?
You know that your key strategy is to first uncover your interviewer’s greatest wants and needs before you answer questions. And from Question 1, you know how to do this.
You should, have this list of your greatest strengths and corresponding examples from your achievements so well committed to memory that you can recite them cold after being shaken awake at 2:30AM.
Intelligence…management “savvy”. Honesty…integrity…a decent human being. Good fit with corporate culture…someone to feel comfortable with…a team player who meshes well with interviewer’s team.Likability…positive attitude…sense of humor.Good communication skills.Dedication…willingness to walk the extra mile to achieve excellence.Definiteness of purpose…clear goals.Enthusiasm…high level of motivation.Confident…healthy…a leader.
What are your greatest weakness?
Beware – this is an eliminator question, designed to shorten the candidate list. Any admission of a weakness or fault will earn you an “A” for honesty, but an “F” for the interview.Disguise a strength as a weakness. I sometimes push my people too hard.I like to work with a sense of urgency and everyone is not always on the same wavelength.”Drawback:This strategy is better than admitting a flaw, but it’s so widely used, it is transparent to any experienced interviewer.
Why should I hire you?
TRAPS:
Believe it or not, this is a killer question because so many candidates are unprepared for it.If you stammer or adlib you’ve blown it.
BEST ANSWER:
By now you can see how critical it is to apply the overall strategy of uncovering the employer’s needs before you answer questions.If you know the employer’s greatest needs and desires, this question will give you a big leg up over other candidates because you will give him better reasons for hiring you than anyone else is likely to…reasons tied directly to his needs.Whether your interviewer asks you this question explicitly or not, this is the most important question of your interview because he must answer this question favorably in is own mind before you will be hired.
The BPO that you wish to work for?
These questions basically depend on the type of business that the BPO caters to. Before going for a BPO interview, make sure that you have decided which BPO you wish to work for – whether it is voice oriented or non voice oriented.
Where have you worked before?
Seriously speaking, working in a BPO is quite different from working in a company. In a company, everyone is working on the same product, assignment and process, while in a BPO the person next to you would be working on a different process. Many people working in a company take a long time to adapt to the working cultures of the company and working for a BPO.
What is a BPO?
This question basically checks the awareness of the individual, and also tries to find out whether the person has really done any kind of homework before applying for the job and appearing for the interview. BPO stands for Business Process Outsourcing, which basically means the outsourcing of various business processes.
What is a Call Center?
There is a general misconception that call centers are BPO's and BPO's are call centers. This misconception exists because call centers maybe one of the very first processes in a company that were openly outsourced. A call center is basically a company, organization or institution that handles the service center, or sales center of any company. The call center will either handle the sales or the service of a company.
Refer to the articles – Call Center Interview and Help Desk Interview Questions at the Customer service job interview tips category
What are an inbound call center and an outbound call center? What is the difference between the two?
There is a very logical difference between inbound and outbound call centers. An inbound call center will only allow a call to be made to the call center while an outbound call center will allow the call to go out of the office. Inbound call centers are basically call centers that handle companies’ service departments, while outbound call centers handle the call center’s sales service.
Thanks for sharing most useful BPO interview questions and answers.
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Thanks for sharing, I will bookmark and be back again Outbound Call Center
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